If I cancel my plan, do I get a refund for the one-time setup fee?

4 July 7, 2024

No, the one-time setup fee is non-refundable. Here’s why:

No, the one-time setup fee is non-refundable. Here’s why:

When you initially sign up for immigri, a one-time setup fee is charged to cover the costs associated with customizing and configuring your platform to meet your specific needs. This fee is utilized for several important tasks, including:

  1. Platform Customization: Our team works to tailor the immigri platform specifically for your law firm, ensuring that all features and functionalities align with your requirements.
  2. Data Integration: We assist in integrating your existing data into the immigri system, making the transition seamless and efficient.
  3. Technical Setup: This includes configuring servers, setting up user accounts, and ensuring that all technical aspects of the platform are operational and secure.
  4. Training and Support: Initial training sessions and support are provided to help you and your team get started with using the platform effectively.

Because these services are performed upfront and require a significant amount of resources, the setup fee is non-refundable once your customized platform has been set up. Even if you decide to cancel your plan, the setup fee covers the initial efforts and investments made by our team to get your platform up and running.

However, if you choose to reactivate your immigri plan, there will be no additional setup fee if you are resubscribing to your original cancelled plan. This means that you can return to immigri without incurring the initial setup cost again.

If you wish to upgrade to a higher plan upon reactivation, you will only need to pay the difference between the lower and the higher plan. This allows you to take advantage of enhanced features and capabilities without paying for a completely new setup.

We strive to provide a valuable service and support throughout your time with immigri. If you have any further questions or concerns about the setup fee, the cancellation process, or reactivation, please do not hesitate to contact our support team. We are here to assist you and ensure you have a clear understanding of our policies.